The team crafted a contemporary, state-of-the-art space for guests to work, rest, and play while retaining the hotel's historic charm. With the hotel remaining fully operational throughout the refurbishment, this project's success needed to be underpinned by more than the usual technical expertise and quality workmanship - the team needed to think like a commercial hotel operator; particularly in respect to maintaining their revenue.

All 209 guestrooms across six floors have been reimagined, and an additional ten newly built. Guests can now also enjoy the grand lobby and arrival experience, all-new dining concepts for the restaurants and bars, and a tech-savvy conference centre.